Legal
Privacy Policy
Last updated: 13 November 2026
1. The short version
Hailuo Video is an English-language AI video studio interface. We collect only the account and billing information needed to operate the site. Prompt text typed into the demo composer stays in your browser unless a future generation service explicitly asks for it.
2. Sign-in and account data
You sign in with Google. We receive the profile information Google shares, such as your name, email address and profile image. We use it to identify your account, show your subscription status and keep your session secure. We never ask for or store your Google password.
3. Prompts and references
The prompt composer on the homepage is a demonstration interface. Text entered there is not submitted by the Act button in this build. If a separate generation endpoint is enabled later, the prompt, reference files and resulting media will be processed only for the requested generation and handled under the policy shown at that time.
4. Payments
Card and billing details are collected by Stripe on its hosted Checkout page. Our servers receive a payment status and the identifiers needed to activate your plan, but never receive your full card number or security code. Stripe processes payment data under its own privacy policy.
5. Cookies and analytics
A session cookie keeps you signed in. If analytics is enabled for the deployment, Google Analytics 4 may collect aggregate page-view and CTA interaction data. Analytics is not required to read the site and is not used to inspect the contents of your prompt or reference files.
6. Retention and security
We retain account and subscription records for as long as needed to provide the service, meet legal obligations and resolve billing disputes. Access is limited to the systems and service providers required to operate the site. No internet service can promise absolute security.
7. Your choices
You can sign out at any time, manage or cancel a plan from the billing page, and request access, correction or deletion of your account data by email. Deleting an account removes the website profile and associated plan record, subject to records we must retain by law.
8. Contact
For privacy requests, email privacy@hailuoaivideo.homes.
Questions? Email privacy@hailuoaivideo.homes.